• (07) 5650 0769
Our Terms & Conditions

Thank you for visiting www.goldcoastcandlecompany.net.au!

This is the legal document that regulates the corporate relationship between you and us. By agreeing to use our services, you agree to be bound by these terms and conditions.  

Use of Web Site

This website is owned and provided by Gold Coast Candle Company. Please understand that the website features and other products & services that you visit or shop at Gold Coast Candle Company website, use our products & services and use this website on the mobile phone are subject to the terms and conditions set out here on this page. The Gold Coast Candle Company services include the information, content materials, and products made available to you through our website on any device. Gold Coast Candle Company is the legally registered business name of our brand.  

Minors or people below 18 years are not allowed to use this website. 

Content and Intellectual Property Rights

Gold Coast Candle Company is dedicated to providing customers with a good selection of goods and an amazing customer experience. Our company does not engage listings that violate the intellectual property (IP) rights of brands or other rights owners. Our terms and conditions provide information on IP rights and related concerns that might arise when selling here on this website. This is not legal advice. Please reach out to a solicitor to get specific details on these rights.

a. Copyright

Our genuine works of authorship, such as videos, movies, songs, books, musicals, video games, paintings, and so on are covered under the Copyright Act. All services and products provided are originally created and owned by the Gold Coast Candle Company. These are typically covered under the Copyright Act 1948 (Cth), which represents an Australian law governing copyrighted materials. We do not need any registration, certification, or other formal action to claim it. Trademarks or patents do not come under it.

b. Trademarks

Our trademark covers all words, symbols, or designs or a combination of these, such as our brand name or logo that we use to identify & distinguish our products & services from other companies' goods and services.

The Gold Coast Candle Company is protected by trademark laws. Gold Coast Candle Company is both the seller and endorser. We might stop others from using a particular mark that creates confusion for customers about the authenticity and ownership of our trademarked products or services.

c. Patent

Our products are patented under IP Australia. It grants legal protection to our products & services that might be superseded by newer innovations. It offers Gold Coast Candle Company the right to exclude others from making, using, offering to sell, or selling the products that we invented for a fixed number of years.

HOW A CONTRACT IS FORMED

  • Price and Payment
  • All prices for products listed on our website are in Australian Dollars (AUD). All orders must be paid for in Australian Dollars (AUD).

    All prices listed on our website are inclusive of the Australian Goods and Services Tax (GST).  

  • Delivery
  • Deliveries will be made through post or by a delivery carrier as instructed by us, to the address stipulated in your order. It is your responsibility to ensure that someone is present to accept the delivery of your order.

    Products will be sent at your own risk until any other person, or you sign them for at the address you have supplied.

    Although we are unable to provide the exact date & time, we aim to deliver the products within the time indicated on our website at the time of your order.  

    If, for any reason, we are unable to dispatch your order, we will notify you within 48 hours of placement of the order.

  • Cancellation of Order and Change of Mind
  • Change of mind will be considered within 7 days of purchase. Returned goods must be in unused condition in the original packaging. The order confirmation should be included. All costs, including shipping, are at the purchasers’ expense.

  • Faulty Products
  • Gold Coast Candle Company deems 7 days to be a reasonable time for typical good(s), and good(s) returned. Outside this time will only be accepted for return by us at their discretion on a case by case basis. As such, it is vital that you check the goods upon delivery.

    If the goods are deemed to have a major defect or fault, you may elect to have us repair or replace the goods or provide you with a refund (less our expenses if the fault is deemed to be due to your misuse). Please refer to the consumer guarantees under the Australian Consumer Laws for further information relating to your rights.